policies and procedures

 Policies and Procedures for 

New Aspirations Counseling & Consulting

Last Updated: 1/2026

1. Mission and Values

New Aspirations Counseling & Consulting is committed to providing ethical, evidence-based, and client-centered mental health services in a safe, respectful, and inclusive environment. We value professionalism, confidentiality, cultural humility, and collaboration.

2. Services

We provide outpatient mental health services, including psychotherapy, counseling, assessment, and consultation. We do not provide emergency, inpatient, or crisis intervention services. Clients experiencing a mental health emergency should call 988 (U.S.) or local emergency services.

3. Client Rights and Responsibilities

Client Rights

Clients have the right to:

• Be treated with dignity and  respect.
• Receive services free from discrimination.
• Participate actively in treatment planning.
• Receive clear information about  services, fees, and policies.
• Access their clinical records in accordance with applicable laws.
• File complaints without retaliation.

Client Responsibilities

Clients are expected to:

• Provide accurate and complete information.
• Participate actively in  treatment.
• Respect the therapist and other clients.
• Adhere to appointment, payment, and communication policies.

4. Confidentiality and Privacy

We follow all applicable federal and state privacy laws, including HIPAA.

Limits of Confidentiality

Information may be disclosed without consent when required by law, including:

• Risk of serious harm to self or others.
• Suspected abuse or neglect of a child, elderly person, or vulnerable adult.
• Court orders or subpoenas.

5. Informed Consent

Before beginning services, clients will receive an informed consent document outlining treatment risks, benefits, alternatives, and their rights. Consent must be signed prior to initiating therapy.

6. Appointments and Attendance

Scheduling

Appointments are scheduled by phone, email, or online portal.

Cancellations and No-Shows

• Cancellations must be made at least 24 hours in advance.
• Late cancellations or no-shows  may be charged the full session fee.
• Repeated missed appointments may result in termination of services.

7. Fees and Payment

• Fees are due at the time of      service unless otherwise arranged.
• We accept [list payment methods].
• Clients are responsible for  insurance verification and copays.
• Outstanding balances must be paid  prior to scheduling additional sessions.

8. Insurance and Third-Party Payers

We may provide documentation for insurance reimbursement but are not responsible for claim denials. Clients should verify coverage with their insurance provider.

9. Telehealth Services

Telehealth sessions are conducted via secure platforms compliant with privacy regulations.

Clients are responsible for:

• Ensuring privacy during sessions.
• Using a stable internet  connection.
• Being  located in a  jurisdiction where the therapist is licensed.

10. Communication Policy

• Email and text messaging are for  scheduling and administrative purposes only.
• Clinical matters should be discussed during sessions.
• We do not provide therapy via social media or messaging platforms.

11. Social Media and Online Presence

We do not accept friend or connection requests on personal social media accounts to protect client confidentiality and professional boundaries.

12. Records and Documentation

Clinical records are maintained in accordance with legal and ethical standards and retained for the required period under state and federal law.

13. Professional Boundaries

Dual relationships, gifts, and non-therapeutic interactions are handled in accordance with professional ethical standards to protect client welfare.

14. Termination of Services

Services may be terminated by the client or therapist. Reasons for termination may include nonpayment, repeated missed appointments, lack of therapeutic progress, or ethical conflicts. Referrals will be provided when appropriate.

15. Grievances and Complaints

Clients may submit complaints directly to the practice or to the appropriate state licensing board. Contact information is available upon request.

16. Accessibility and Accommodations

We strive to provide accessible services and reasonable accommodations for clients with disabilities. Please contact us to discuss specific needs.

17. Diversity, Equity, and Inclusion

We are committed to providing culturally responsive and inclusive care regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or socioeconomic status.

18. Policy Updates

These policies may be updated periodically. Clients will be notified of significant changes.

Contact Information

New Aspirations Counseling & Consulting
9091 Snowden River Parkway #1070
443-832-3922
newaspirationscounselilng@gmail.com
https://newaspirationscounseling.com/